FAQ's
🌍 Where Do We Ship From?
We partner with trusted manufacturers worldwide — including China, India, Vietnam, and more — to deliver quality products at the best prices. Your order will be handled with care and shipped through reliable carriers like USPS.
⏱️ Order Processing & Shipping Times
- Order Confirmation: Right after you place your order, you’ll get an email confirmation.
- Processing Time: Orders are processed 3 hours after payment. Standard processing takes 3–5 business days (please allow 2–4 extra days during peak times).
- Shipping Notification: Once your order ships, you’ll receive an email with your tracking number. Please note that tracking may take up to 6 hours to update.
- Split Shipments: Some orders may arrive in multiple packages. If so, you’ll receive separate shipping emails for each.
🚚 Estimated Delivery
US Orders: Standard USPS shipping usually takes 14–21 business days (within the contiguous United States).
🔄 Returns, Exchanges & Cancellations
- Returns: Accepted for products which are in original condition, within 30 days after delivery.
- Exchanges: We’re happy to help with size or color exchanges within 30 days after delivery.
- Order Cancellations: Orders can be canceled up to 6 hours after payment.
- Please note: Original shipping fees are non-refundable.
📌 More info: View our full Return Policy
💳 Payment Methods
We accept:
- Major credit/debit cards: Visa, Mastercard, American Express, Discover
- PayPal: Secure and convenient.
Need help? Our support team is always ready to assist. Email us anytime at support@aurexcapitallimited.com and we’ll get back to you within 24 hours.