FAQ's

 

🌍 Where Do We Ship From?

We partner with trusted manufacturers worldwide — including China, India, Vietnam, and more — to deliver quality products at the best prices. Your order will be handled with care and shipped through reliable carriers like USPS.


⏱️ Order Processing & Shipping Times

  • Order Confirmation: Right after you place your order, you’ll get an email confirmation.
  • Processing Time: Orders are processed 3 hours after payment. Standard processing takes 1-3 business days (please allow 2–4 extra days during peak times).
  • Shipping Notification: Once your order ships, you’ll receive an email with your tracking number. Please note that tracking may take up to 6 hours to update.
  • Split Shipments: Some orders may arrive in multiple packages. If so, you’ll receive separate shipping emails for each.

🚚 Estimated Delivery

US Orders: Standard USPS shipping usually takes 10-15 business days (within the contiguous United States).


🔄 Returns, Exchanges & Cancellations

  • Returns: Accepted for products which are in original condition, within 30 days after delivery.
  • Exchanges: We’re happy to help with size or color exchanges within 30 days after delivery.
  • Order Cancellations: Orders can be canceled up to 6 hours after payment.
  • Please note: Original shipping fees are non-refundable.

📌 More info: View our full Return Policy


💳 Payment Methods

We accept:

  • Major credit/debit cards: Visa, Mastercard, American Express, Discover
  • PayPal: Secure and convenient.

Need help? Our support team is always ready to assist. Email us anytime at support@aurexcapitallimited.com and we’ll get back to you within 24 hours.