Return & Refund Policy

Return & Refund Policy

At Hanari International Limited, your satisfaction is our priority. We aim to make every return and refund simple, clear, and fair. Please read the details below to understand how it works.

1. Return Eligibility & Conditions

  • Returns are accepted within 30 days from the date of purchase.

  • To be eligible, items must be unused, in original condition, and in the original packaging.

  • Items that show signs of use, wear, or damage may not qualify for a refund or exchange.

  • Some items — such as hygiene products, custom-made goods, or perishables — cannot be returned.

  • Any return request submitted after 30 days from delivery will not be accepted.

2. Refund Process

  • Once we receive your return, we’ll inspect it to confirm its condition.

  • You’ll receive an email notifying you whether your refund is approved or denied.

  • Approved refunds will be processed to your original payment method within a few business days.

  • If your refund is declined, we’ll explain the reason.

3. Delayed or Missing Refunds

If your refund hasn’t arrived yet:
1️⃣ Recheck your bank account.
2️⃣ Contact your credit card company — processing times can vary.
3️⃣ Contact your bank — some banks may take additional time to release funds.

📩 If you still haven’t received your refund, please reach out to us at support@hanariinternational.com — we’re here to help.

4. Exchanges for Defective or Damaged Items

We gladly exchange items if they arrive defective or damaged.

To request an exchange for the same item, please email support@hanariinternational.com with your order details and clear photos of the issue. We’ll provide you with instructions for next steps.

5. Return Shipping & Costs

  • Please contact us first before sending back any items.

  • Customers are responsible for the cost of return shipping, which is non-refundable.

  • If your refund is approved, the return shipping cost may be deducted from the refund total.

6. Contact Us

If you have any questions about our return or refund process, please email support@hanariinternational.com — our team is always ready to assist you!